Preventing and responding to violence at work
İÇİNDEKİLERCONTENTS Preface........................................................... Abbreviations ..................................................... 1. Introduction................................................. About this book............................................... The changing profile of violence at work........................... An integrated definition of workplace violence...................... The causes of violence ......................................... Towards prevention............................................ 2. Workplace violence prevention: Common themes and guides to policy Starting the process............................................ Learning from existing guidelines and policies ...................... A risk-management framework................................... 3. Step 1 - Assess and describe risk................................ Purpose of the risk-assessment phase.............................. Choosing an assessor .......................................... Establishing an approach or a framework........................... Types of information to collect................................... Methods and sources........................................... Organizing and summarizing results............................... Examples of risk-assessment tools................................ 4. Step 2 - Design and implement preventive measures............... The purpose of designing and implementing preventive measures ....... Reporting procedures .......................................... Risk-reduction measures........................................ Preventing and responding to violence at work Education and training ......................................... Some important words of caution................................. 5. Step 3 - Design and implement reactive measures .................. Why design and implement reactive measures?...................... Critical incident preparation..................................... Immediate response and recovery ................................ Investigation and review........................................ Disciplinary rules and procedures ................................ Case study examples........................................... 6. Step 4 - Monitor the effectiveness of preventive and reactive measures , The purpose of evaluation ...................................... Evaluating reactive measures.................................... Evaluating preventive measures.................................. 7. The risk-management process in review ......................... Examples of the entire process................................... Important considerations ....................................... Support from external groups or agencies .......................... 8. Conclusion.................................................. Moving forward .............................................. Appendices A. Statistics .................................................... B. Searching for explanations...................................... Bibliography...................................................... Index ............................................................ Boxes 1.1 Examples of violent behaviours at work ........................... 1.2 Examples of eight types of workplace aggression.................... 3.1 Framework for a workplace violence risk assessment................. 3.2 What factors increase the risk of workplace violence? ................ 3.3 Hazard assessment ............................................ 3.4 Conducting a workplace violence risk assessment.................... 3.5 Short method of conducting a risk assessment....................... 4.1 Retail establishments: Engineering controls and workplace adaptation 4.2 Retail establishments: Administrative and work practice controls........ 4.3 Retail solutions............................................... 4.4 Violence prevention in the airline industry.................. 4.5 Home visiting: Community nursing........................... 4.6 Violence among co-workers and managers ..................... 4.7 Workplace violence prevention programme: Sample policy statement 4.8 Providing workplace violence training and education............. 4.9 Common programme flaws and omissions...................... 5.1 Post-incident planning ..................................... 5.2 Reacting to violence after it occurs............................ 5.3 Recovery steps ........................................... 5.4 Case study: Taxi driver robbed............................... 5.5 Case study: Social worker attacked ........................... 5.6 Workplace violence: Intervention strategies for your business ...... 5.7 Case study: Frightening behaviour............................ 5.8 Case study: Intimidation.................................... 6.1 Conducting incident follow-up............................... 6.2 Evaluation: Record keeping ................................. 7.1 Case study: A bus company ................................. 7.2 Case study: A local council.................................. 7.3 Take advantage of community resources ....................... Figures 3.1 Risk-assessment template - an example........................ 3.2 Hazard identification worksheet.............................. 3.3 Conducting a risk assessment: Information sources and methods 3.4 Hazard identification worksheet.............................. 3.5 Hazard assessment and control checklist ....................... 3.6 Worker survey: Sample form ................................ 3.7 Workplace behaviour inventory .............................. 4.1 Sample reporting form ..................................... 6.1 Follow-up report: Sample form .............................. Al Workplace violence: An interactive model......................  |
