Guidelines on Quality Management in Multidisciplinary Occupational Health Services
İÇİNDEKİLERCONTENTS Prefece............................................................................................ 1. Introduction 2. Broadening the occupational healt concept 2.1 Ethics............................................................................... 3. The economy and occupational health..................................... 4. Health, environment and safety management in enterprises...... 4.1 Occupational health 4.2 Health promotion 4.3 Environmental health 4.4 Health, social capital and community development 4.5 Integrated policy on health, the environment and safety in the enterprise.............................. 5. Intergovernmental bodies and international organizations providing policy and legislative guidance on occupational safety and health in Europe 5.1 International Labour Organization.................................. 5.2 World Health Organization............................................. 5.3 European Union ...........................................-..... 5.4 International Commission on Occupational Health......... 5.5 International Social Security Association 6. Existing quality management standards 6.1 International Organization of Standards (ISO) quality standards - 9000 series 6.2 Environmental management standards............................ 6.3 Other methods for quality improvement 7. Application of management standards to occupational health 7.1 Guidelines relevant to quality management of occupational health in enterprises............................ 7.2 Guidelines relevant to quality management in occupational health services 7-3 Occupational health quality management in selected Member States 8. Implementing quality management in OHS..................... 8.1 Role of government agencies..................................... 8.2 Identification of demands and needs in occupational health.......................... ................. 8.3 Quality as result of the managerial processes, use of evidence and satisfying demands.............. 9. Quality management in OHS - an ISO 9002 example.......... 9.1 Review of the content of ISO 9002............................ 9.2 Social and legislative perspective for using quality management standards 10. Conclusions and recommendations of the Workshop on Quality Management in Occupational Health Services, Stockholm, 20-22 November 1997............................... Annex L Vocabulary used in ISO 8402 with explanations for use in occupational health services...............  |
